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Obtaining a Positive Outcome When Dealing With Difficult People

February 26, 2020
  • LocationSunny Street Cafe
  • Address229 Shops Blvd., 103 Willow Park, TX 76087
  • InstructorJimmy Campbell (TREC: )
  • TREC37778
  • Registration Time9:00 AM
  • Breakfast Time9:00 AM - 9:30 AM
  • Instruction Time9:30 AM - 11:30 AM
  • CE Hours2
  • Fee$30.00

Difficult people defy logic. Some are blissfully unaware of the negative impact that they have on those around them, and others seem to derive satisfaction from creating chaos and pushing other people’s buttons. Either way, they create unnecessary complexity, strife and worst of all stress. Prior to dealing with difficult people it is important to clearly understand who they are and how your thoughts and actions impact the outcome of business and personal interactions.

  •  Defining the Most Common Difficult Personality types
  • The Importance of Self Awareness (how you are perceived)
  •  Strategies for Moving the Conversation Forward
  •  How Personal Time Management Plays a Role
  • Determining What (and Who) is Really Important
  • Customer Service - Repeat Clients vs New Clients



  • inFOCUS Communication TraininginFOCUS Communication Training
    TREC: 10369

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